Kathryn Crystal Rainfall Snow Tree Branch Chandelier

Shipping & Delivery

• Free worldwide shipping by sea
• Estimated delivery: 20–25 business days
• Bulbs included
• All items are carefully inspected and securely packaged
• Exclusive after-sales support during the warranty period

Customization

Available custom options include:

• Fixture length and height
• Finish color
• Number of light sources
• Suspension type and length (rods, cord, chain)

Contact our design team directly for personalized solutions.

Customer Support

If you have any questions or special requests, feel free to contact us:
Email: support@oasislamp.com

SHOPPING：（Free shipping of all orders）

Most orders are shipped via express mail to the United States and Canada. Shipping time is 6 - 9 Nature Day
A small number of orders, which are oversized items will be shipped via Mason Shipping. Please see " Shipping Policy " for more information.

Return：（Returnable within 30 days.）

Returns and exchanges can be made within 30 days of product delivery. Please see " Return Policy " for more information.

Warranty :（Free 2-year warranty）

Please see " Warranty Policy " for more information.

All light sources are included.

If you have its related problems, please" contact us "in the first time.
We will help you solve it in time.

Product warranty:all our products have a 2-year warranty (except bulbs). Please rest assured. If there is any product failure during the warranty period, please contact us at the first time support@oasislamp.com. Send us the product problems you encounter in the form of pictures or videos. Our customer service representative will reply within 12 hours. We will communicate specific issues with you. If it is a part problem, we will mail (express transportation) new parts for replacement free of charge(we will provide 5-6 additional spare parts in the packaging of all products). In case of poor product contact due to improper early installation, our technical experts will also solve your problem within 12 hours (We strongly recommend that you choose professional lighting personnel for installation).Note:Replacements do not entail sending an entirely new product. If the other parts of the fixture (e.g., crystals, screws, bulbs, etc.) are intact, we will only resend the defective components. Kindly ensure proper care and storage of the fixture while waiting for the replacement parts. Please understand that product problems caused by man-made damage or natural disasters do not comply with our warranty policy. We are very happy to solve customers' problems because we attach great importance to customers' product experience.

Introduce

We provide customized services because we have professional suppliers.If you don't find the chandelier you're looking for on our website, no matter whether it is related to size, colorand even style, feel free to reach out to us support@oasislamp.com or check About Us and we are always here to help.  

Customization

Customize  Color & size

If you find a specific design of chandelier in our websit  that you like, but you only need a different size or color. 

You can simply send us a message and we will get back to you Within 20 minutes. content As follows: 
⦁ Which product – you send us the SKU number or product chain is best .
⦁ You specify base size, color.

Customize  personalized products

If you do not find a specific design of chandelier in our websit  that you like, but  you need to do is provide pictures or design drawing .

You can simply send us a message and we will get back to you Within 20 minutes. content As follows: 
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.

Ready to customize a unique chandelier just for you?