Privacy policy
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.
How We Collect and Use Your Personal Information
To provide the Services, we collect (and have collected over the past 12 months) personal information from a variety of sources. The information we collect depends on how you interact with us.
In addition to the specific uses described below, we may use personal information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms and policies, and protect the Services, our rights, and the rights of our users and others.
What Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you. The categories of information we collect are described below.
Information We Collect Directly from You
Information you directly submit through the Services may include:
- Contact details (e.g., name, shipping address, phone number, email).
- Order information (e.g., billing address, shipping address, payment confirmation, contact details).
- Account information (e.g., username, password, and other information used for account security).
- Shopping activity (e.g., items viewed, added to cart, saved lists, wishlists, and purchase history).
- Customer support information you choose to include when contacting us (e.g., emails or messages).
Some features require certain information to function. You may choose not to provide it, but this may limit your ability to use parts of the Services.
Information We Collect Automatically (Usage Data)
We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include device information, browser information, network connection, IP address, and information about how you navigate and use the Site.
Information We Obtain from Third Parties
We may obtain information about you from third parties, such as:
- Shopify and related providers that support our Site and Services.
- Payment processors that collect payment details to process payments and help fulfill orders.
- Analytics and advertising partners that collect information through online tracking technologies when you visit the Site or interact with ads and emails.
We treat third-party information in accordance with this Privacy Policy. Please also review the section “Third Party Websites and Links.”
How We Use Your Personal Information
- Providing Products and Services. To process payments, fulfill orders, send order-related notices, manage accounts, arrange shipping, and handle returns or exchanges.
- Marketing and Advertising. To send promotional communications (where permitted) and show ads that may be relevant to you. You can opt out of marketing emails at any time via the unsubscribe link in our emails.
- Security and Fraud Prevention. To detect, investigate, and respond to suspected fraud or malicious activity and to help protect customers and the Services.
- Customer Support and Service Improvement. To respond to inquiries, provide support, and improve the Services and customer experience.
Cookies
Like many websites, we use Cookies to power and improve the Site, remember preferences, run analytics, and help understand how customers use the Services. For information about Shopify-related cookies, please visit: Shopify Cookie Policy.
Most browsers accept Cookies by default. You can change your browser settings to remove or reject Cookies. Please note that blocking Cookies may affect Site functionality.
How We Disclose Personal Information
We may disclose personal information to third parties for contract fulfillment, operational needs, legitimate business purposes, or other reasons consistent with this Privacy Policy, including:
- Service providers and vendors that help us operate the Services (e.g., payment processing, fulfillment, shipping, analytics, customer support, and cloud storage).
- Business and marketing partners that provide services and advertising, subject to their own privacy notices.
- When you request or consent to disclosure (e.g., to ship products or use social media integrations).
- Affiliates within our corporate group (as applicable) for business operations.
- Legal and compliance reasons, such as responding to lawful requests or protecting rights and safety.
Disclosures in the Past 12 Months
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information to infer characteristics about you without your consent.
Advertising-Related Sharing
We may share certain personal information with business and marketing partners to support advertising and marketing activities, as permitted by applicable law.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers (e.g., name, email address, phone number) | Business and marketing partners |
| Commercial information (e.g., records of products purchased) | Business and marketing partners |
| Usage Data | Business and marketing partners |
User Generated Content
The Services may allow you to post product reviews and other user-generated content. If you submit content to a public area of the Services, it may be publicly accessible.
We are not responsible for the privacy or security of information you choose to make public, or for how others may use that information.
Third Party Websites and Links
Our Site may link to third-party websites or platforms. If you follow those links, you should review their privacy and security policies. We are not responsible for the content, privacy, or security practices of third-party sites.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us to request deletion using the contact details below.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee absolute security. Information you send to us may not be secure while in transit. Please avoid sending sensitive information through unsecured channels.
We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements and policies.
Your Rights
Depending on where you live, you may have rights regarding your personal information. These may include the right to access, delete, correct, or request portability of your information, and the right to opt out of certain advertising-related sharing where required by law.
- Access / Know: Request access to the personal information we hold about you.
- Delete: Request deletion of certain personal information.
- Correct: Request correction of inaccurate personal information.
- Portability: Request a copy of your personal information, subject to applicable law.
- Restrict / Object: Request that we restrict or object to certain processing in some circumstances.
- Withdraw Consent: Where we rely on consent, you can withdraw it.
- Marketing Preferences: Opt out of promotional emails via the unsubscribe link in our emails.
You may exercise applicable rights by contacting us using the contact information below. We may need to verify your identity before responding.
Complaints
If you have questions or complaints about our privacy practices, please contact us using the contact information below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process personal information outside your country of residence, including where our service providers operate.
Where required by law, we use recognized transfer mechanisms for international transfers, such as Standard Contractual Clauses or equivalent safeguards.
Contact Us
Room C1911, No. 7 Songgang Street
Cencun, Tianhe District
Guangzhou, Guangdong 510640
China