Alabaster Cloudscape Brass 2-Layer Chandelier In stock
Shipping Coverage
We ship to addresses within the United States.
Shipping Cost
Free shipping on all orders shipped to addresses within the United States.
Ship-from Location (US Warehouse)
Name: Oasislamp Warehouse
Address: 3439 ½ Charleston Rd, Norman, OK 73069, United States
Order Cutoff Time
Daily cutoff time: 7:00 PM (Pacific Time, Los Angeles).
Orders placed after the cutoff time will be processed starting the next business day.
Processing & Handling Time
Handling time: up to 2 business days (fulfilled Monday–Friday).
Business days do not include weekends or public holidays.
Transit Time
Transit time: 2–7 business days (shipped Monday–Friday).
Transit time may vary based on destination and carrier operations.
Estimated Delivery Time
Estimated total delivery time: 3–9 business days (handling + transit).
Order Tracking
Once your order ships, we will send a shipping confirmation email with tracking information.
Delivery Notes
- Please ensure your shipping address and contact details are accurate before placing the order.
- Carrier delays, weather events, and peak seasons may affect delivery times.
- If your tracking shows “delivered” but you have not received the package, please contact us and we will assist.
Contact Us
- Email: support@oasislamp.com
- Phone: +1 747 248 8314
Merchant Details
Room C1911, No. 7 Songgang Street
Cencun, Tianhe District
Guangzhou, Guangdong 510640
China
Business Hours
Monday–Friday: 9:00 AM – 7:00 PM
Saturday–Sunday: Closed
Time zone: Pacific Time (Los Angeles)
Returns & Exchanges
- We accept returns for defective and non-defective products, as long as the item is new and unused and returned in its original packaging.
- We accept exchanges for eligible items.
- Eligible product condition: New and unused only (either unopened in original packaging or never been used).
- Return window: 30 days from the delivery date.
Eligibility Requirements
- Returned items must be new and unused, and include the original packaging with all parts and accessories.
- For non-defective returns (e.g., change of mind), the item must be unused and in original packaging.
- For defective or damaged items, please contact us as soon as possible with photos of the product and packaging so we can assist you.
- Returns must be requested within 30 days of delivery.
How to Start a Return
- Email us at support@oasislamp.com with your order number and the item(s) you would like to return or exchange.
- After your request is approved, we will provide a return label for you to download and print.
- Pack the item securely in its original packaging and attach the provided return label.
- Ship the package using the instructions provided in the return authorization email.
Return Shipping & Fees
- Return method: By mail.
- Return label: Download and print.
- Return label cost: Free.
- Restocking fee: No cost.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be issued to your original payment method.
- Refund processing time: within 10 days after the returned item is received and inspected.
- Bank processing times may vary depending on your payment provider.
Exchanges
We accept exchanges within the 30-day window for eligible items that are new and unused and returned in original packaging. Please contact us to arrange an exchange.
Overseas Warehouse Return Address
Recipient: Helen
Address: 3439 ½ Charleston Rd Norman, OK 73069, USA
Contact Us
- Email: support@oasislamp.com
- Phone: +1 747 248 8314
Merchant Details
Room C1911, No. 7 Songgang Street
Cencun, Tianhe District
Guangzhou, Guangdong 510640
China
Business Hours
Monday–Friday: 9:00 AM – 7:00 PM
Saturday–Sunday: Closed
Time zone: Pacific Time (Los Angeles)
All products purchased from Oasislamp include a 2-year limited warranty, except for light bulbs (consumable parts). If your product experiences a failure caused by manufacturing defects or material issues during the warranty period, please contact us as soon as possible and we will assist you with troubleshooting and replacement parts.
How to Request Warranty Service
- Email us at support@oasislamp.com with your order number.
- Include clear photos or videos showing the issue, and a brief description of what happened.
- Our customer service team will respond within 12 hours during service hours. We will guide you through troubleshooting and confirm the required solution.
Warranty Solution
- If the issue is confirmed to be covered by warranty, we will provide replacement parts at no cost.
- Replacements typically involve sending the defective component only (for example: crystals, screws, connectors, or other parts), rather than an entirely new product, when the remaining parts are intact.
- We include additional spare parts in the packaging for all products to help with installation and long-term use.
- Replacement parts are shipped via express transportation when appropriate.
Installation Guidance
For safe installation and best performance, we strongly recommend using a professional lighting installer. If you experience installation-related connection issues, please contact us with photos or videos and we will help you troubleshoot. Our team will respond within 12 hours during service hours.
Warranty Exclusions
This warranty does not cover damage or failures resulting from:
- Misuse, abuse, improper handling, or unauthorized modifications.
- Improper installation, incorrect wiring, or installation by non-qualified personnel.
- Normal wear and tear, cosmetic damage, or consumable items such as light bulbs.
- Accidents, power surges, fire, flooding, earthquakes, storms, or other natural disasters.
Please keep the fixture and all components in good condition while waiting for replacement parts.
Contact Us
- Email: support@oasislamp.com
- Phone: +1 747 248 8314
Merchant Details
Room C1911, No. 7 Songgang Street
Cencun, Tianhe District
Guangzhou, Guangdong 510640
China
Warehouse
Recipient: Helen
Address: 3439 ½ Charleston Rd Norman, OK 73069, USA
Service Hours
Monday–Friday: 9:00 AM – 7:00 PM
Saturday–Sunday: Closed
Time zone: Pacific Standard Time (Los Angeles, GMT-08:00)
Introduce
We provide customized services because we have professional suppliers.If you don't find the chandelier you're looking for on our website, no matter whether it is related to size, colorand even style, feel free to reach out to us support@oasislamp.com or check About Us and we are always here to help.
Customization
Customize Color & size
If you find a specific design of chandelier in our websit that you like, but you only need a different size or color.
You can simply send us a message and we will get back to you Within 20 minutes. content As follows:
⦁ Which product – you send us the SKU number or product chain is best .
⦁ You specify base size, color.
Customize personalized products
If you do not find a specific design of chandelier in our websit that you like, but you need to do is provide pictures or design drawing .
You can simply send us a message and we will get back to you Within 20 minutes. content As follows:
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.
Ready to customize a unique chandelier just for you?
Product specification
- Dimmable
- Eco-Friendly
- Contract Grade
- Adjustable Height
-
ETL Listed C Us
- Adaptable to Sloped Ceilings
110V-240V (Avaliable)
3000k dimmable (If customized the color temperature is needed, please contact us or leave a note in the order)
- Dimmable
- Sloped Ceiling Compatible
- Adjustable Height
- Lasts 50,000 Hours
- Warm Light
- Damp Location Rated
- ETL Listed
(Hardwire) Professional installation recommended
2 - year
- Please note that this light requires self-assembly.
- Wipe with a soft, dry cloth (Included); Please take care to avoid using alleaners and abrasives to avoid damaging the paint surface